State Farm® Insurance Agent Tianya Edgerton

"Anytime I get in contact with her, she talks to me with respect, like she knows me already. With her help, everything becomes easier"

"This agency has been a thorn in my side for years, I'm finally switching to another SF agency. The communication, response time, lack of detail is not worth your time. Do yourself a favor and look for another agency to do business with."

"DO NOT USE Tianya Edgerton’s office for your car insurance needs!!!! After MANY years of being with State Farm, this office has COMPLETELY refused to fix our new car vin number (which I bought TWO MONTHS AGO and now I have NO insurance from Department of transportation. On top of all this UNPROFESSIONAL behavior, MONA called my wife a liar saying she NEVER spoke to her phone or text (which we have a copy of the text message). Between her and estefani’s inability and unwillingness to do her job, we are DONE and calling corporate to file a formal complaint. Save yourself the trouble and find another agent who is willing, responsible, and willling to do the job you PAY for them to do!!!!!!!!!! UPDATE: Don’t get state farm insurance at all! APPARENTLY, the agent who messed up to begin with is the ONLY one that can fix the issue that they created!!! Getting ready to call newspapers, news channels, Better Business Bureau, and post on social media because what is forcibly happening to us is UNFAIR, and UNACCEPTABLE!!! Stay far away from State Farm!!!!"

"I received courteous, informative and thorough execution TODAY from Agent, Mona. My 2nd call to her was to confirm cancelation of my initial request made on Monday, May 19, 2025 to cancel my auto insurance. Mona was extremely apologetic and patient due to my annoyance with the failure of the original Agent I'd spoken with to effectively process my request. Unfortunately I did not note her name from my initial request call on May 19th. I asked for some type of confirmation which she stated was unable to oblige. However, oddly when asked, Mona offered to send me a texted confirmation of my request during OUR call which gave me the assurance that my request had been completed. Thank you, Mona, much appreciated."

"Shamika Sanders is an absolute MVP. Always on it, follows up without being asked, and makes insurance make sense—total pro. The rest of the Tianya Edgerton crew is also fully locked in."

"Mrs.Shamica is a marvelous professional all the way.keep up the excellent work you do.Thanks."

"Yall I went from $239 to $97 with 2 cars and renters was included.!!!! Nery Pacheco is always just a call or message away. She takes the time to explain every detail, no matter how small, and always makes sure I fully understand my policy options. Her clear and patient communication is calming. What I adore most about Nery is how genuinely she listens to my concerns. She doesn’t just try to sell me coverage—I feel like she really understood my needs & finds the best options for me and my family. It’s refreshing to work with someone who truly cares. From setting up my policies to handling updates, Nery makes everything so seamless. I never have to worry about missed details or unnecessary delays—she’s on top of everything. Her professionalism makes the whole process smooth and easy. Nery knows her stuff. Anytime I have questions, she provides clear, honest answers and even points out things I might have missed. I always feel confident that I’m well-covered and making the right choices with her guidance."

"I’m going to piggy back off KofC Council9302’s review and agree that—exceptional customer service is everything, especially in my world. That’s exactly what Mona delivered. Her professionalism, warmth, and attentiveness not only met my expectations but exceeded them. In fact, I left my insurance company due to a negative experience with a representative’s attitude. But Mona’s personality, care, and customer-first approach drew me in. She reminded me what great service should be like. Thank you, Mona!"

"My family has been with the Tianya Edgerton office for quite some time now and they have always provided excellent service to date. I had to call on my deceased brother's behalf and I spoke with Mona who is an absolute professional. She skillfully walked me thru what I needed and although the news was not good, she made me feel right at home. I am actually with another insurance company. And she professionally advised on all of the advantages of going with her firm. I am a true beliver in excellent customer service and Mona hits that level with high marks."

"Estefany fue muy amable conmigo. Excelente!"

"I was able to get my policies updated and make sure I am maximizing my savings with Mona's assistance. She was knowledgeable and very professional. Thank you for the A+ customer service!"

"Mona and Seveda were so helpful with an urgent issue! They were extremely friendly and responsive. After being greatly dissatisfied with GEICO, this type of customer service is amazing!"

"I added a home owner’s plan to my State Farm policy and was helped by Shamika. She provided excellent detailed information from the beginning to end. I felt I was in good hands."

"I wanted to quickly provide State Farm with information to update my homeowners insurance. I was helped by Savada. The service that she provided was helpful, courteous and professional. I have been a State Farm customer for over 30 years and have always been pleased with the service that I have received."

"Gracias a Estefani, fue muy amable durante todo este proceso! Se las recomiendo mucho."

"Very informative and helpful"

"Mona was a great help adding me on the life insurance i didn't want it but she explain it to me"

"I just sold my home and moved to a new location in Northern Virginia. Ransford and Ramona were instrumental in updating my policy and submitting the necessary paperwork to complete my purchase. They were both very helpful, friendly and professional. It's a comfort to know they are here for me and my insurance needs."

"Everyone at the 4600 duke st location are all amazing!! They get back to you promptly and I’ve never had a company/agent that’s so sufficient! Talking (Ra)Mona was great, she is knowledgeable and really explains plans for auto, renters and life insurance policies. I felt very confident and secure with all my decisions!! I will recommend this office to anyone my path my across that needs insurance. Thank you so much :)"

"I spoke to Mona today and I am glad! Mona did an excellent job explaining how my policy worked and getting my questions answered and Ransford is always on point...professional, thoughtful, and really helpful!!!"

"Mona was excellent of what she does her customer service marvelous."

"Just had the most professional conversation with Ms. Mona about getting auto and renters insurance. Guess what before we hung up I am covered through State Farm for both auto and renters insurance. Thank you so much Mona 😊"

"I’ve been a client of State Farm for three years, and I can’t say enough good things about Tianya Edgerton's office. From the moment you call, the staff is consistently helpful and friendly. Recently, I found myself in a time-sensitive and delicate situation regarding my insurance needs. Thankfully, I had the absolute pleasure of working with Mona. Mona approached my situation with genuine care, listening as if she were a close friend. She walked me through the entire process with patience and clarity, ensuring I understood each step. Not only did she address my needs quickly, but she also made the experience feel seamless and stress-free. With dedicated professionals like Mona on my side, navigating my insurance has never been easier. I highly recommend reaching out to her and the team at Tianya Edgerton's office for any insurance needs you may have!"

"Recommended. Very friendly and knowledgeable!"

"I have been a client for about two years. I have found that the customer representatives to be polite and very helpful. Mona is a delight.. extremely helpful & personable. She recently helped me with additional home owners coverage & was very knowledgeable. Thanks"